Report on RCMP Public Complaints 2023-2024

Public Complaints Received

Of the 1,934 public complaints lodged regarding the on-duty conduct of RCMP members in British Columbia between April 1, 2023, and March 31, 2024, the CRCC received 1,902 complaints, while the RCMP received 31 complaints, and 1 was lodged with a provincial authority.

While the CRCC and the RCMP receive a large number of public complaints each fiscal year, not all meet the complaint criteria laid out in section 45.53 of the Royal Canadian Mounted Police Act.

The CRCC may refuse to deal with a complaint for a number of reasons, including:

• The complaint does not fall within the CRCC's mandate;
• The complaint is not filed within a year of the occurrence;
• The complaint is trivial, frivolous, vexatious or made in bad faith;
• The complaint is made by third parties who have no connection to the alleged incident;
• The complaint could be more appropriately dealt with under another Act.

Public Complaints Finalized

The RCMP investigates public complaints* and provides the complainant with a report, finalizing the complaint.

It is important to note that complaints finalized by the RCMP within a fiscal year are not necessarily related to complaints lodged during that same time period.

For example, a complaint that is finalized in February 2024 (FY 2023-24) may have been lodged in December 2022 (FY 2022-23).

Complaints can be resolved as follows:

• informally resolved by the RCMP;
• investigated by the RCMP;
• withdrawn by the complainant;
• terminated by the RCMP.

*With the exception of public interest investigations, which are carried out by the CRCC.

**A small number of complaints are resolved annually using a combination of two or more of the mechanisms listed above. As such, the sum of the individual closing categories may be greater than the total.

Finalized Complaints & Allegations

Allegations are classified according to the following categories

In 2023-24, the RCMP in British Columbia finalized 1,656 complaints containing 3,846 allegations. The most common allegations made in these complaints, and the way in which they were resolved, are outlined below:

Complaints Referred to the CRCC for Review

Following the RCMP's investigation of a public complaint, if a complainant is not satisfied with how the RCMP has concluded their complaint, the legislation allows them to refer their complaint to the CRCC for review.

At any point during its review, the CRCC may request that the RCMP investigate further.

If the CRCC is satisfied with RCMP's handling of the complaint, the Chairperson issues a Satisfied Report to the RCMP Commissioner, the Minister of Public Safety, the complainant, and the member(s) involved, thereby ending the review process.

If the CRCC is not satisfied with the RCMP's handling of the complaint the Chairperson will issue an Interim Report, outlining various findings and recommendations directed at the RCMP, which will be sent to the RCMP Commissioner and the Minister of Public Safety.

Once the Interim Report has been reviewed by the RCMP, the RCMP Commissioner gives notice, identifying which recommendations the RCMP will act on. If no, or a different, action is to be taken, the Commissioner must provide reasons to the CRCC.

The Chairperson considers the Commissioner's Response, and prepares a Final Report.

In 2023-24, the CRCC received 113 new requests for review concerning complaints in British Columbia.

Recommendations

In 2023-24, the CRCC made 46 recommendations in British Columbia. The breakdown of RCMP responses to CRCC recommendations is as follows:

Public Complaints Received

Of the 881 public complaints lodged regarding the on-duty conduct of RCMP members in Alberta between April 1, 2023, and March 31, 2024, the CRCC received 846 complaints, while the RCMP received 33 complaints, and 2 were lodged with a provincial authority.

While the CRCC and the RCMP receive a large number of public complaints each fiscal year, not all meet the complaint criteria laid out in section 45.53 of the Royal Canadian Mounted Police Act.

In 2023 the CRCC undertook an audit of its case management system to examine approximately 1,500 complaint records dating back to 2019. As a result of the audit, historical data included in the 2023-24 Report on Public Complaints may differ slightly compared to historical data published in reports from previous years.

The CRCC may refuse to deal with a complaint for a number of reasons, including:

• The complaint does not fall within the CRCC's mandate;
• The complaint is not filed within a year of the occurrence;
• The complaint is trivial, frivolous, vexatious or made in bad faith;
• The complaint is made by third parties who have no connection to the alleged incident;
• The complaint could be more appropriately dealt with under another Act.

Public Complaints Finalized

The RCMP investigates public complaints* and provides the complainant with a report, finalizing the complaint.

It is important to note that complaints finalized by the RCMP within a fiscal year are not necessarily related to complaints lodged during that same time period.

For example, a complaint that is finalized in February 2024 (FY 2023-24) may have been lodged in December 2022 (FY 2022-23).

Complaints can be resolved as follows:

• informally resolved by the RCMP;
• investigated by the RCMP;
• withdrawn by the complainant;
• terminated by the RCMP.

*With the exception of public interest investigations, which are carried out by the CRCC.

**A small number of complaints are resolved annually using a combination of two or more of the mechanisms listed above. As such, the sum of the individual closing categories may be greater than the total.

Finalized Complaints & Allegations

Allegations are classified according to the following categories

In 2023-24, the RCMP in Alberta finalized 675 complaints containing 1,438 allegations. The most common allegations made in these complaints, and the way in which they were resolved, are outlined below:

Complaints Referred to the CRCCfor Review

Following the RCMP's investigation of a public complaint, if a complainant is not satisfied with how the RCMP has concluded their complaint, the legislation allows them to refer their complaint to the CRCC for review.

At any point during its review, the CRCC may request that the RCMP investigate further.

If the CRCC is satisfied with RCMP's handling of the complaint, the Chairperson issues a Satisfied Report to the RCMP Commissioner, the Minister of Public Safety, the complainant, and the member(s) involved, thereby ending the review process.

If the CRCC is not satisfied with the RCMP's handling of the complaint the Chairperson will issue an Interim Report, outlining various findings and recommendations directed at the RCMP, which will be sent to the RCMP Commissioner and the Minister of Public Safety.

Once the Interim Report has been reviewed by the RCMP, the RCMP Commissioner gives notice, identifying which recommendations the RCMP will act on. If no, or a different, action is to be taken, the Commissioner must provide reasons to the CRCC.

The Chairperson considers the Commissioner's Response, and prepares a Final Report.

In 2023-24, the CRCC received 50 new requests for review concerning complaints in Alberta.

Recommendations

In 2023-24, the CRCC made 50 recommendations in Alberta. The breakdown of RCMP responses to CRCC recommendations is as follows:

Public Complaints Received

Of the 287 public complaints lodged regarding the on-duty conduct of RCMP members in Saskatchewan between April 1, 2023, and March 31, 2024, the CRCC received 270 complaints, while the RCMP received 14 complaints, and 3 were lodged with the provincial authority.

While the CRCC and the RCMP receive a large number of public complaints each fiscal year, not all meet the complaint criteria laid out in section 45.53 of the Royal Canadian Mounted Police Act.

The CRCC may refuse to deal with a complaint for a number of reasons, including:

• The complaint does not fall within the CRCC's mandate;
• The complaint is not filed within a year of the occurrence;
• The complaint is trivial, frivolous, vexatious or made in bad faith;
• The complaint is made by third parties who have no connection to the alleged incident;
• The complaint could be more appropriately dealt with under another Act.

Public Complaints Finalized

The RCMP investigates public complaints* and provides the complainant with a report, finalizing the complaint.

It is important to note that complaints finalized by the RCMP within a fiscal year are not necessarily related to complaints lodged during that same time period.

For example, a complaint that is finalized in February 2024 (FY 2023-24) may have been lodged in December 2022 (FY 2022-23).

Complaints can be resolved as follows:

• informally resolved by the RCMP;
• investigated by the RCMP;
• withdrawn by the complainant;
• terminated by the RCMP.

*With the exception of public interest investigations, which are carried out by the CRCC.

**A small number of complaints are resolved annually using a combination of two or more of the mechanisms listed above. As such, the sum of the individual closing categories may be greater than the total.

Finalized Complaints & Allegations

Allegations are classified according to the following categories

In 2023-24, the RCMP in Saskatchewan finalized 248 complaints containing 639 allegations. The most common allegations made in these complaints, and the way in which they were resolved, are outlined below:

Complaints Referred to the CRCC for Review

Following the RCMP's investigation of a public complaint, if a complainant is not satisfied with how the RCMP has concluded their complaint, the legislation allows them to refer their complaint to the CRCC for review.

At any point during its review, the CRCC may request that the RCMP investigate further.

If the CRCC is satisfied with RCMP's handling of the complaint, the Chairperson issues a Satisfied Report to the RCMP Commissioner, the Minister of Public Safety, the complainant, and the member(s) involved, thereby ending the review process.

If the CRCC is not satisfied with the RCMP's handling of the complaint the Chairperson will issue an Interim Report, outlining various findings and recommendations directed at the RCMP, which will be sent to the RCMP Commissioner and the Minister of Public Safety.

Once the Interim Report has been reviewed by the RCMP, the RCMP Commissioner gives notice, identifying which recommendations the RCMP will act on. If no, or a different, action is to be taken, the Commissioner must provide reasons to the CRCC.

The Chairperson considers the Commissioner's Response, and prepares a Final Report.

In 2023-24, the CRCC received 23 new requests for review concerning complaints in Saskatchewan.

Recommendations

In the 2023-24, the CRCC made 9 recommendations in Saskatchewan. The breakdown of RCMP responses to CRCC recommendations is as follows:

Public Complaints Received

Of the 250 public complaints lodged regarding the on-duty conduct of RCMP members in Manitoba between April 1, 2023, and March 31, 2024, the CRCC received 241 complaints, while the RCMP received 9 complaints.

While the CRCC and the RCMP receive a large number of public complaints each fiscal year, not all meet the complaint criteria laid out in section 45.53 of the Royal Canadian Mounted Police Act.

the CRCC may refuse to deal with a complaint for a number of reasons, including:

• The complaint does not fall within the CRCC's mandate;
• The complaint is not filed within a year of the occurrence;
• The complaint is trivial, frivolous, vexatious or made in bad faith;
• The complaint is made by third parties who have no connection to the alleged incident;
• The complaint could be more appropriately dealt with under another Act.

Public Complaints Finalized

The RCMP investigates public complaints* and provides the complainant with a report, finalizing the complaint.

It is important to note that complaints finalized by the RCMP within a fiscal year are not necessarily related to complaints lodged during that same time period.

For example, a complaint that is finalized in February 2024 (FY 2023-24) may have been lodged in December 2022 (FY 2022-23).

Complaints can be resolved as follows:

• informally resolved by the RCMP;
• investigated by the RCMP;
• withdrawn by the complainant;
• terminated by the RCMP.

*With the exception of public interest investigations, which are carried out by the CRCC.

**A small number of complaints are resolved annually using a combination of two or more of the mechanisms listed above. As such, the sum of the individual closing categories may be greater than the total.

Finalized Complaints & Allegations

Allegations are classified according to the following categories.

In 2023-24, the RCMP in Manitoba finalized 185 complaints containing 546 allegations. The most common allegations made in these complaints, and the way in which they were resolved, are outlined below:

Complaints Referred to the CRCC for Review

Following the RCMP's investigation of a public complaint, if a complainant is not satisfied with how the RCMP has concluded their complaint, the legislation allows them to refer their complaint to the CRCC for review.

At any point during its review, the CRCC may request that the RCMP investigate further.

If the CRCC is satisfied with RCMP's handling of the complaint, the Chairperson issues a Satisfied Report to the RCMP Commissioner, the Minister of Public Safety, the complainant, and the member(s) involved, thereby ending the review process.

If the CRCC is not satisfied with the RCMP's handling of the complaint the Chairperson will issue an Interim Report, outlining various findings and recommendations directed at the RCMP, which will be sent to the RCMP Commissioner and the Minister of Public Safety.

Once the Interim Report has been reviewed by the RCMP, the RCMP Commissioner gives notice, identifying which recommendations the RCMP will act on. If no, or a different, action is to be taken, the Commissioner must provide reasons to the CRCC.

The Chairperson considers the Commissioner's Response, and prepares a Final Report.

In 2023-24, the CRCC received 25 new requests for review concerning complaints in Manitoba.

Recommendations

In 2023-24, the CRCC made 13 recommendations in Manitoba. The breakdown of RCMP responses to CRCC recommendations is as follows:

Public Complaints Received

Of the 255 public complaints lodged regarding the on-duty conduct of RCMP members in Ontario between April 1, 2023, and March 31, 2024, the CRCC received 251 complaints, while the RCMP received 4 complaints.

While the CRCC and the RCMP receive a large number of public complaints each fiscal year, not all meet the complaint criteria laid out in section 45.53 of the Royal Canadian Mounted Police Act.

The CRCC may refuse to deal with a complaint for a number of reasons, including:

• The complaint does not fall within the CRCC's mandate;
• The complaint is not filed within a year of the occurrence;
• The complaint is trivial, frivolous, vexatious or made in bad faith;
• The complaint is made by third parties who have no connection to the alleged incident;
• The complaint could be more appropriately dealt with under another Act.

Public Complaints Finalized

The RCMP investigates public complaints* and provides the complainant with a report, finalizing the complaint.

It is important to note that complaints finalized by the RCMP within a fiscal year are not necessarily related to complaints lodged during that same time period.

For example, a complaint that is finalized in February 2024 (FY 2023-24) may have been lodged in December 2022 (FY 2022-23).

Complaints can be resolved as follows:

• informally resolved by the RCMP;
• investigated by the RCMP;
• withdrawn by the complainant;
• terminated by the RCMP.

*With the exception of public interest investigations, which are carried out by the CRCC.

**A small number of complaints are resolved annually using a combination of two or more of the mechanisms listed above. As such, the sum of the individual closing categories may be greater than the total.

Finalized Complaints & Allegations

Allegations are classified according to the following categories.

In 2023-24, the RCMP in Ontario finalized 25 complaints containing 33 allegations. The most common allegations made in these complaints, and the way in which they were resolved, are outlined below:

Complaints Referred to the CRCC for Review

Following the RCMP's investigation of a public complaint, if a complainant is not satisfied with how the RCMP has concluded their complaint, the legislation allows them to refer their complaint to the CRCC for review.

At any point during its review, the CRCC may request that the RCMP investigate further.

If the CRCC is satisfied with RCMP's handling of the complaint, the Chairperson issues a Satisfied Report to the RCMP Commissioner, the Minister of Public Safety, the complainant, and the member(s) involved, thereby ending the review process.

If the CRCC is not satisfied with the RCMP's handling of the complaint the Chairperson will issue an Interim Report, outlining various findings and recommendations directed at the RCMP, which will be sent to the RCMP Commissioner and the Minister of Public Safety.

Once the Interim Report has been reviewed by the RCMP, the RCMP Commissioner gives notice, identifying which recommendations the RCMP will act on. If no, or a different, action is to be taken, the Commissioner must provide reasons to the CRCC.

The Chairperson considers the Commissioner's Response, and prepares a Final Report.

In 2023-24, the CRCC received 3 new requests for review concerning complaints in Ontario.

Recommendations

In 2023-24, the CRCC made 2 recommendations in Ontario. The breakdown of RCMP responses to CRCC recommendations is as follows:

Public Complaints Received

Of the 100 public complaints lodged regarding the on-duty conduct of RCMP members in Quebec between April 1, 2023, and March 31, 2024, the CRCC received 100 complaints, while the RCMP received 0 complaint.

While the CRCC and the RCMP receive a large number of public complaints each fiscal year, not all meet the complaint criteria laid out in section 45.53 of the Royal Canadian Mounted Police Act.

In 2023 the CRCC undertook an audit of its case management system to examine approximately 1,500 complaint records dating back to 2019. As a result of the audit, historical data included in the 2023-24 Report on Public Complaints may differ slightly compared to historical data published in reports from previous years.

the CRCC may refuse to deal with a complaint for a number of reasons, including:

• The complaint does not fall within the CRCC's mandate;
• The complaint is not filed within a year of the occurrence;
• The complaint is trivial, frivolous, vexatious or made in bad faith;
• The complaint is made by third parties who have no connection to the alleged incident;
• The complaint could be more appropriately dealt with under another Act.

Public Complaints Finalized

The RCMP investigates public complaints* and provides the complainant with a report, finalizing the complaint.

It is important to note that complaints finalized by the RCMP within a fiscal year are not necessarily related to complaints lodged during that same time period.

For example, a complaint that is finalized in February 2024 (FY 2023-24) may have been lodged in December 2022 (FY 2022-23).

Complaints can be resolved as follows:

• informally resolved by the RCMP;
• investigated by the RCMP;
• withdrawn by the complainant;
• terminated by the RCMP.

*With the exception of public interest investigations, which are carried out by the CRCC.

**A small number of complaints are resolved annually using a combination of two or more of the mechanisms listed above. As such, the sum of the individual closing categories may be greater than the total.

Finalized Complaints & Allegations

Allegations are classified according to the following categories.

In 2023-24, the RCMP in Quebec finalized 12 complaints containing 17 allegations. The most common allegations made in these complaints, and the way in which they were resolved, are outlined below:

Complaints Referred to the CRCC for Review

Following the RCMP's investigation of a public complaint, if a complainant is not satisfied with how the RCMP has concluded their complaint, the legislation allows them to refer their complaint to the CRCC for review.

At any point during its review, the CRCC may request that the RCMP investigate further.

If the CRCC is satisfied with RCMP's handling of the complaint, the Chairperson issues a Satisfied Report to the RCMP Commissioner, the Minister of Public Safety, the complainant, and the member(s) involved, thereby ending the review process.

If the CRCC is not satisfied with the RCMP's handling of the complaint the Chairperson will issue an Interim Report, outlining various findings and recommendations directed at the RCMP, which will be sent to the RCMP Commissioner and the Minister of Public Safety.

Once the Interim Report has been reviewed by the RCMP, the RCMP Commissioner gives notice, identifying which recommendations the RCMP will act on. If no, or a different, action is to be taken, the Commissioner must provide reasons to the CRCC.

The Chairperson considers the Commissioner's Response, and prepares a Final Report.

In 2023-24, the CRCC received 2 new requests for review concerning complaints in Quebec.

Recommendations

In the 2023-24, the CRCC made 4 recommendations in Quebec. The breakdown of RCMP responses to CRCC recommendations is as follows:

Public Complaints Received

Of the 239 public complaints lodged regarding the on-duty conduct of RCMP members in New Brunswick between April 1, 2023, and March 31, 2024, the CRCC received 235 complaints, while the RCMP received 4 complaints.

While the CRCC and the RCMP receive a large number of public complaints each fiscal year, not all meet the complaint criteria laid out in section 45.53 of the Royal Canadian Mounted Police Act.

The CRCC may refuse to deal with a complaint for a number of reasons, including:

• The complaint does not fall within the CRCC's mandate;
• The complaint is not filed within a year of the occurrence;
• The complaint is trivial, frivolous, vexatious or made in bad faith;
• The complaint is made by third parties who have no connection to the alleged incident;
• The complaint could be more appropriately dealt with under another Act.

Public Complaints Finalized

The RCMP investigates public complaints* and provides the complainant with a report, finalizing the complaint.

It is important to note that complaints finalized by the RCMP within a fiscal year are not necessarily related to complaints lodged during that same time period.

For example, a complaint that is finalized in February 2024 (FY 2023-24) may have been lodged in December 2022 (FY 2022-23).

Complaints can be resolved as follows:

• informally resolved by the RCMP;
• investigated by the RCMP;
• withdrawn by the complainant;
• terminated by the RCMP.

*With the exception of public interest investigations, which are carried out by the CRCC.

**A small number of complaints are resolved annually using a combination of two or more of the mechanisms listed above. As such, the sum of the individual closing categories may be greater than the total.

Finalized Complaints & Allegations

Allegations are classified according to the following categories.

In 2023-24, the RCMP in New Brunswick finalized 143 complaints containing 370 allegations. The most common allegations made in these complaints, and the way in which they were resolved, are outlined below:

Complaints Referred to the CRCC for Review

Following the RCMP's investigation of a public complaint, if a complainant is not satisfied with how the RCMP has concluded their complaint, the legislation allows them to refer their complaint to the CRCC for review.

At any point during its review, the CRCC may request that the RCMP investigate further.

If the CRCC is satisfied with RCMP's handling of the complaint, the Chairperson issues a Satisfied Report to the RCMP Commissioner, the Minister of Public Safety, the complainant, and the member(s) involved, thereby ending the review process.

If the CRCC is not satisfied with the RCMP's handling of the complaint the Chairperson will issue an Interim Report, outlining various findings and recommendations directed at the RCMP, which will be sent to the RCMP Commissioner and the Minister of Public Safety.

Once the Interim Report has been reviewed by the RCMP, the RCMP Commissioner gives notice, identifying which recommendations the RCMP will act on. If no, or a different, action is to be taken, the Commissioner must provide reasons to the CRCC.

The Chairperson considers the Commissioner's Response, and prepares a Final Report.

In 2023-24, the CRCC received 6 new requests for review concerning complaints in New Brunswick.

Recommendations

In 2023-24, the CRCC made 24 recommendations in New Brunswick. The breakdown of RCMP responses to CRCC recommendations is as follows:

Public Complaints Received

Of the 25 public complaints lodged regarding the on-duty conduct of RCMP members in Prince Edward Island between April 1, 2023, and March 31, 2024, the CRCC received 24 complaints, while the RCMP received 1 complaint.

While the CRCC and the RCMP receive a large number of public complaints each fiscal year, not all meet the complaint criteria laid out in section 45.53 of the Royal Canadian Mounted Police Act.

In 2023 the CRCC undertook an audit of its case management system to examine approximately 1,500 complaint records dating back to 2019. As a result of the audit, historical data included in the 2023-24 Report on Public Complaints may differ slightly compared to historical data published in reports from previous years.

The CRCC may refuse to deal with a complaint for a number of reasons, including:

• The complaint does not fall within the CRCC's mandate;
• The complaint is not filed within a year of the occurrence;
• The complaint is trivial, frivolous, vexatious or made in bad faith;
• The complaint is made by third parties who have no connection to the alleged incident;
• The complaint could be more appropriately dealt with under another Act.

Public Complaints Finalized

The RCMP investigates public complaints* and provides the complainant with a report, finalizing the complaint.

It is important to note that complaints finalized by the RCMP within a fiscal year are not necessarily related to complaints lodged during that same time period.

For example, a complaint that is finalized in February 2024 (FY 2023-24) may have been lodged in December 2022 (FY 2022-23).

Complaints can be resolved as follows:

• informally resolved by the RCMP;
• investigated by the RCMP;
• withdrawn by the complainant;
• terminated by the RCMP.

*With the exception of public interest investigations, which are carried out by the CRCC.

**A small number of complaints are resolved annually using a combination of two or more of the mechanisms listed above. As such, the sum of the individual closing categories may be greater than the total.

Finalized Complaints & Allegations

Allegations are classified according to the following categories.

In 2023-24, the RCMP in Prince Edward Island finalized 20 complaints containing 38 allegations. The most common allegations made in these complaints, and the way in which they were resolved, are outlined below:

Complaints Referred to the CRCC for Review

Following the RCMP's investigation of a public complaint, if a complainant is not satisfied with how the RCMP has concluded their complaint, the legislation allows them to refer their complaint to the CRCC for review.

At any point during its review, the CRCC may request that the RCMP investigate further.

If the CRCC is satisfied with RCMP's handling of the complaint, the Chairperson issues a Satisfied Report to the RCMP Commissioner, the Minister of Public Safety, the complainant, and the member(s) involved, thereby ending the review process.

If the CRCC is not satisfied with the RCMP's handling of the complaint the Chairperson will issue an Interim Report, outlining various findings and recommendations directed at the RCMP, which will be sent to the RCMP Commissioner and the Minister of Public Safety.

Once the Interim Report has been reviewed by the RCMP, the RCMP Commissioner gives notice, identifying which recommendations the RCMP will act on. If no, or a different, action is to be taken, the Commissioner must provide reasons to the CRCC.

The Chairperson considers the Commissioner's Response, and prepares a Final Report.

In 2023-24, the CRCC received 0 new request for review concerning complaints in Prince Edward Island.

Recommendations

In 2023-24, the CRCC made 6 recommendations in Prince Edward Island. The breakdown of RCMP responses to CRCC recommendations is as follows:

Public Complaints Received

Of the 273 public complaints lodged regarding the on-duty conduct of RCMP members in Nova Scotia between April 1, 2023, and March 31, 2024, the CRCC received 270 complaints, while the RCMP received 3 complaints.

While the CRCC and the RCMP receive a large number of public complaints each fiscal year, not all meet the complaint criteria laid out in section 45.53 of the Royal Canadian Mounted Police Act.

the CRCC may refuse to deal with a complaint for a number of reasons, including:

• The complaint does not fall within the CRCC's mandate;
• The complaint is not filed within a year of the occurrence;
• The complaint is trivial, frivolous, vexatious or made in bad faith;
• The complaint is made by third parties who have no connection to the alleged incident;
• The complaint could be more appropriately dealt with under another Act.

Public Complaints Finalized

The RCMP investigates public complaints* and provides the complainant with a report, finalizing the complaint.

It is important to note that complaints finalized by the RCMP within a fiscal year are not necessarily related to complaints lodged during that same time period.

For example, a complaint that is finalized in February 2024 (FY 2023-24) may have been lodged in December 2022 (FY 2022-23).

Complaints can be resolved as follows:

• informally resolved by the RCMP;
• investigated by the RCMP;
• withdrawn by the complainant;
• terminated by the RCMP.

*With the exception of public interest investigations, which are carried out by the CRCC.

**A small number of complaints are resolved annually using a combination of two or more of the mechanisms listed above. As such, the sum of the individual closing categories may be greater than the total.

Finalized Complaints & Allegations

Allegations are classified according to the following categories.

In 2023-24, the RCMP in Nova Scotia finalized 153 complaints containing 432 allegations. The most common allegations made in these complaints, and the way in which they were resolved, are outlined below:

Complaints Referred to the CRCC for Review

Following the RCMP's investigation of a public complaint, if a complainant is not satisfied with how the RCMP has concluded their complaint, the legislation allows them to refer their complaint to the CRCC for review.

At any point during its review, the CRCC may request that the RCMP investigate further.

If the CRCC is satisfied with RCMP's handling of the complaint, the Chairperson issues a Satisfied Report to the RCMP Commissioner, the Minister of Public Safety, the complainant, and the member(s) involved, thereby ending the review process.

If the CRCC is not satisfied with the RCMP's handling of the complaint the Chairperson will issue an Interim Report, outlining various findings and recommendations directed at the RCMP, which will be sent to the RCMP Commissioner and the Minister of Public Safety.

Once the Interim Report has been reviewed by the RCMP, the RCMP Commissioner gives notice, identifying which recommendations the RCMP will act on. If no, or a different, action is to be taken, the Commissioner must provide reasons to the CRCC.

The Chairperson considers the Commissioner's Response, and prepares a Final Report.

In 2023-24, the CRCC received 22 new requests for review concerning complaints in Nova Scotia.

Recommendations

In 2023-24, the CRCC made 25 recommendations in Nova Scotia. The breakdown of RCMP responses to CRCC recommendations is as follows:

Public Complaints Received

Of the 90 public complaints lodged regarding the on-duty conduct of RCMP members in Newfoundland and Labrador between April 1, 2023, and March 31, 2024, the CRCC received 87 complaints, while the RCMP received 3 complaints.

While the CRCC and the RCMP receive a large number of public complaints each fiscal year, not all meet the complaint criteria laid out in section 45.53 of the Royal Canadian Mounted Police Act.

The CRCC may refuse to deal with a complaint for a number of reasons, including:

• The complaint does not fall within the CRCC's mandate;
• The complaint is not filed within a year of the occurrence;
• The complaint is trivial, frivolous, vexatious or made in bad faith;
• The complaint is made by third parties who have no connection to the alleged incident;
• The complaint could be more appropriately dealt with under another Act.

Public Complaints Finalized

The RCMP investigates public complaints* and provides the complainant with a report, finalizing the complaint.

It is important to note that complaints finalized by the RCMP within a fiscal year are not necessarily related to complaints lodged during that same time period.

For example, a complaint that is finalized in February 2024 (FY 2023-24) may have been lodged in December 2022 (FY 2022-23).

Complaints can be resolved as follows:

• informally resolved by the RCMP;
• investigated by the RCMP;
• withdrawn by the complainant;
• terminated by the RCMP.

*With the exception of public interest investigations, which are carried out by the CRCC.

**A small number of complaints are resolved annually using a combination of two or more of the mechanisms listed above. As such, the sum of the individual closing categories may be greater than the total.

Finalized Complaints & Allegations

Allegations are classified according to the following categories.

In 2023-24, the RCMP in Newfoundland and Labrador finalized 96 complaints containing 248 allegations. The most common allegations made in these complaints, and the way in which they were resolved, are outlined below:

Complaints Referred to the CRCC for Review

Following the RCMP's investigation of a public complaint, if a complainant is not satisfied with how the RCMP has concluded their complaint, the legislation allows them to refer their complaint to the CRCC for review.

At any point during its review, the CRCC may request that the RCMP investigate further.

If the CRCC is satisfied with RCMP's handling of the complaint, the Chairperson issues a Satisfied Report to the RCMP Commissioner, the Minister of Public Safety, the complainant, and the member(s) involved, thereby ending the review process.

If the CRCC is not satisfied with the RCMP's handling of the complaint the Chairperson will issue an Interim Report, outlining various findings and recommendations directed at the RCMP, which will be sent to the RCMP Commissioner and the Minister of Public Safety.

Once the Interim Report has been reviewed by the RCMP, the RCMP Commissioner gives notice, identifying which recommendations the RCMP will act on. If no, or a different, action is to be taken, the Commissioner must provide reasons to the CRCC.

The Chairperson considers the Commissioner's Response, and prepares a Final Report.

In 2023-24, the CRCC received 11 new requests for review concerning complaints in Newfoundland and Labrador.

Recommendations

In 2023-24, the CRCC made 2 recommendations in Newfoundland and Labrador. The breakdown of RCMP responses to CRCC recommendations is as follows:

Public Complaints Received

Of the 45 public complaints lodged regarding the on-duty conduct of RCMP members in Yukon between April 1, 2023, and March 31, 2024, the CRCC received 45 complaints, while the RCMP received 0 complaint.

While the CRCC and the RCMP receive a large number of public complaints each fiscal year, not all meet the complaint criteria laid out in section 45.53 of the Royal Canadian Mounted Police Act.

The CRCC may refuse to deal with a complaint for a number of reasons, including:

• The complaint does not fall within the CRCC's mandate;
• The complaint is not filed within a year of the occurrence;
• The complaint is trivial, frivolous, vexatious or made in bad faith;
• The complaint is made by third parties who have no connection to the alleged incident;
• The complaint could be more appropriately dealt with under another Act.

Refused Complaints in Yukon

Text Version

• Non-Mandate: 7
• Outside Time Limit: 0
• Trivial, Fricolous, Vexatious or Made in Bad Faith: 3
• Third Party: 1
• More Appropriately Addressed by other Act: 0

Public Complaints Finalized

The RCMP investigates public complaints* and provides the complainant with a report, finalizing the complaint.

It is important to note that complaints finalized by the RCMP within a fiscal year are not necessarily related to complaints lodged during that same time period.

For example, a complaint that is finalized in February 2024 (FY 2023-24) may have been lodged in December 2022 (FY 2022-23).

Complaints can be resolved as follows:

• informally resolved by the RCMP;
• investigated by the RCMP;
• withdrawn by the complainant;
• terminated by the RCMP.

*With the exception of public interest investigations, which are carried out by the CRCC.

**A small number of complaints are resolved annually using a combination of two or more of the mechanisms listed above. As such, the sum of the individual closing categories may be greater than the total.

Finalized Complaints & Allegations

Allegations are classified according to the following categories.

In 2023-24, the RCMP in Yukon finalized 37 complaints containing 71 allegations. The most common allegations made in these complaints, and the way in which they were resolved, are outlined below:

Complaints Referred to the CRCC for Review

Following the RCMP's investigation of a public complaint, if a complainant is not satisfied with how the RCMP has concluded their complaint, the legislation allows them to refer their complaint to the CRCC for review.

At any point during its review, the CRCC may request that the RCMP investigate further.

If the CRCC is satisfied with RCMP's handling of the complaint, the Chairperson issues a Satisfied Report to the RCMP Commissioner, the Minister of Public Safety, the complainant, and the member(s) involved, thereby ending the review process.

If the CRCC is not satisfied with the RCMP's handling of the complaint the Chairperson will issue an Interim Report, outlining various findings and recommendations directed at the RCMP, which will be sent to the RCMP Commissioner and the Minister of Public Safety.

Once the Interim Report has been reviewed by the RCMP, the RCMP Commissioner gives notice, identifying which recommendations the RCMP will act on. If no, or a different, action is to be taken, the Commissioner must provide reasons to the CRCC.

The Chairperson considers the Commissioner's Response, and prepares a Final Report.

In 2023-24, the CRCC received 5 new requests for review concerning complaints in Yukon.

Recommendations

In the 2023-24, the CRCC made 3 recommendations in Yukon. The breakdown of RCMP responses to CRCC recommendations is as follows:

Public Complaints Received

Of the 39 public complaints lodged regarding the on-duty conduct of RCMP members in the Northwest Territories between April 1, 2023, and March 31, 2024, the CRCC received 37 complaints, while the RCMP received 2 complaints.

While the CRCC and the RCMP receive a large number of public complaints each fiscal year, not all meet the complaint criteria laid out in section 45.53 of the Royal Canadian Mounted Police Act.

The CRCC may refuse to deal with a complaint for a number of reasons, including:

• The complaint does not fall within the CRCC's mandate;
• The complaint is not filed within a year of the occurrence;
• The complaint is trivial, frivolous, vexatious or made in bad faith;
• The complaint is made by third parties who have no connection to the alleged incident;
• The complaint could be more appropriately dealt with under another Act.

Public Complaints Finalized

The RCMP investigates public complaints* and provides the complainant with a report, finalizing the complaint.

It is important to note that complaints finalized by the RCMP within a fiscal year are not necessarily related to complaints lodged during that same time period.

For example, a complaint that is finalized in February 2024 (FY 2023-24) may have been lodged in December 2022 (FY 2022-23).

Complaints can be resolved as follows:

• informally resolved by the RCMP;
• investigated by the RCMP;
• withdrawn by the complainant;
• terminated by the RCMP.

*With the exception of public interest investigations, which are carried out by the CRCC.

**A small number of complaints are resolved annually using a combination of two or more of the mechanisms listed above. As such, the sum of the individual closing categories may be greater than the total.

Finalized Complaints & Allegations

Allegations are classified according to the following categories.

In 2023-24, the RCMP in the Northwest Territories finalized 32 complaints containing 76 allegations. The most common allegations made in these complaints, and the way in which they were resolved, are outlined below:

Complaints Referred to the CRCC for Review

Following the RCMP's investigation of a public complaint, if a complainant is not satisfied with how the RCMP has concluded their complaint, the legislation allows them to refer their complaint to the CRCC for review.

At any point during its review, the CRCC may request that the RCMP investigate further.

If the CRCC is satisfied with RCMP's handling of the complaint, the Chairperson issues a Satisfied Report to the RCMP Commissioner, the Minister of Public Safety, the complainant, and the member(s) involved, thereby ending the review process.

If the CRCC is not satisfied with the RCMP's handling of the complaint the Chairperson will issue an Interim Report, outlining various findings and recommendations directed at the RCMP, which will be sent to the RCMP Commissioner and the Minister of Public Safety.

Once the Interim Report has been reviewed by the RCMP, the RCMP Commissioner gives notice, identifying which recommendations the RCMP will act on. If no, or a different, action is to be taken, the Commissioner must provide reasons to the CRCC.

The Chairperson considers the Commissioner's Response, and prepares a Final Report.

In 2023-24, the CRCC received 1 new request for review concerning complaints in the Northwest Territories.

Number of Finalized Complaints Referred to CRCC for Review (NT)

Text Version

Number of Finalized Complaints Referred to CRCC for Review (NT)

• 2023-24: 1
• 2022-23: 0
• 2021-22: 1
• 2020-21: 0
• 2019-20: 1

Recommendations

In 2023-24, the CRCC did not make any recommendations in the Northwest Territories.

Public Complaints Received

Of the 33 public complaints lodged regarding the on-duty conduct of RCMP members in Nunavut between April 1, 2023, and March 31, 2024, the CRCC received 33 complaints, while the RCMP received 0 complaint.

While the CRCC and the RCMP receive a large number of public complaints each fiscal year, not all meet the complaint criteria laid out in section 45.53 of the Royal Canadian Mounted Police Act.

The CRCC may refuse to deal with a complaint for a number of reasons, including:

• The complaint does not fall within the CRCC's mandate;
• The complaint is not filed within a year of the occurrence;
• The complaint is trivial, frivolous, vexatious or made in bad faith;
• The complaint is made by third parties who have no connection to the alleged incident;
• The complaint could be more appropriately dealt with under another Act.

Public Complaints Finalized

The RCMP investigates public complaints* and provides the complainant with a report, finalizing the complaint.

It is important to note that complaints finalized by the RCMP within a fiscal year are not necessarily related to complaints lodged during that same time period.

For example, a complaint that is finalized in February 2024 (FY 2023-24) may have been lodged in December 2022 (FY 2022-23).

Complaints can be resolved as follows:

• informally resolved by the RCMP;
• investigated by the RCMP;
• withdrawn by the complainant;
• terminated by the RCMP.

*With the exception of public interest investigations, which are carried out by the CRCC.

**A small number of complaints are resolved annually using a combination of two or more of the mechanisms listed above. As such, the sum of the individual closing categories may be greater than the total.

Finalized Complaints & Allegations

Allegations are classified according to the following categories.

In 2023-24, the RCMP in Nunavut finalized 8 complaints containing 10 allegations. The most common allegations made in these complaints, and the way in which they were resolved, are outlined below:

Complaints Referred to the CRCC for Review

Following the RCMP's investigation of a public complaint, if a complainant is not satisfied with how the RCMP has concluded their complaint, the legislation allows them to refer their complaint to the CRCC for review.

At any point during its review, the CRCC may request that the RCMP investigate further.

If the CRCC is satisfied with RCMP's handling of the complaint, the Chairperson issues a Satisfied Report to the RCMP Commissioner, the Minister of Public Safety, the complainant, and the member(s) involved, thereby ending the review process.

If the CRCC is not satisfied with the RCMP's handling of the complaint the Chairperson will issue an Interim Report, outlining various findings and recommendations directed at the RCMP, which will be sent to the RCMP Commissioner and the Minister of Public Safety.

 Once the Interim Report has been reviewed by the RCMP, the RCMP Commissioner gives notice, identifying which recommendations the RCMP will act on. If no, or a different, action is to be taken, the Commissioner must provide reasons to the CRCC.

The Chairperson considers the Commissioner's Response, and prepares a Final Report.

In 2023-24, the CRCC received 1 new request for review concerning complaints in Nunavut.

Recommendations

In 2023-24, the CRCC did not make any recommendations in Nunavut.